From the beginning of September 2021, the Centre will begin a phased approach to returning to face to face service delivery. Thank you for bearing with us and being so patient throughout the last 17 months whilst we have been delivering all of our support remotely.
We are adopting a phased return, which means that to begin with, we will open the premises for daytime counselling only (9am-5pm). Counsellors and clients whose sessions take place in the evening will remain remote until the second phase, when we feel confident that we can manage the flow of clients to the building in the safest way possible.
Returning to face-to-face sessions will depend on both you and your counsellor consenting to this change. Please rest assured that if you are not ready to return to face-to-face counselling you can continue remotely. We cannot eliminate risk and there is no obligation to return. It is important that you feel confident with the protocol that we have in place before making a decision, so please read it thoroughly and ask your counsellor if any questions arise.
We are currently accepting new referrals and continuing to offer remote assessments via telephone and Zoom. Your options for how you receive your counselling service, whether face to face or remote, will be discussed at assessment, but please bear in mind that remote support is now dependent on a minimum contribution of £10 per session, details of which can be found at “Alternative ways to access support“.
Please be patient with us as we transition back to our full face to face service. It is likely to be challenging after over a year of remote working and we may take some time to get everything running smoothly again. Your understanding is much appreciated.