From the beginning of September 2021, the Centre will begin a phased approach to returning to face to face service delivery. Thank you for bearing with us and being so patient throughout the last 17 months whilst we have been delivering all of our support remotely.

We are adopting a phased return, which means that to begin with, we will open the premises for daytime counselling only (9am-5pm). Counsellors and clients whose sessions take place in the evening will remain remote until the second phase, when we feel confident that we can manage the flow of clients to the building in the safest way possible.

Current clients

Returning to face-to-face sessions will depend on both you and your counsellor consenting to this change. Please rest assured that if you are not ready to return to face-to-face counselling you can continue remotely. We cannot eliminate risk and there is no obligation to return. It is important that you feel confident with the protocol that we have in place before making a decision, so please read it thoroughly and ask your counsellor if any questions arise.

Protocol to return to face to face counselling – Clients

New clients

We are currently accepting new referrals and continuing to offer remote assessments via telephone and Zoom. Your options for how you receive your counselling service, whether face to face or remote, will be discussed at assessment, but please bear in mind that remote support is now dependent on a minimum contribution of £10 per session, details of which can be found at Alternative ways to access support.

Please be patient with us as we transition back to our full face to face service. It is likely to be challenging after over a year of remote working and we may take some time to get everything running smoothly again. Your understanding is much appreciated.

What Can I Expect?

The Leicester Counselling Centre may look and feel quite different to what you are used to whilst it is still necessary to have personal protective equipment in place. Perspex screens will be installed in reception and your counsellor may be wearing a face covering.

Some reorganisation of the Centre has taken place, limiting the number of people moving around within the communal areas and ensuring that social distancing measures can be followed whilst in the waiting room and counselling rooms.

A QR code has been produced for the Leicester Counselling Centre and all visitors will be encouraged to sign in on arrival. Names and addresses of those attending are held on file and can be contacted, if necessary, should you not have the NHS ap.

The use of face coverings will be enforced when moving around the building but will be optional once seated during your counselling sessions. There will  be a supply of face coverings within the reception area should you not supply your own. Each room will have a supply of hand sanitiser and wipes. This includes all counselling rooms, reception area, and waiting area.

We will not be enquiring about yours or your counsellor’s vaccination status or asking you to produce a vaccination passport. We will not be asking for lateral flow tests prior to attending or carrying out temperature checks on arrival. However, If you feel unwell in any way or have been pinged by the NHS test and trace ap and are required to self-isolate, you must not attend the Centre. Please call to cancel. You may still be able to have your session remotely.

Thank you for your cooperation in helping to keep everyone safe.